Privacy notice

Twickenham Fire is the organisation that decides why personal information collected through this site is used and how. If you want to ask us anything about that, the way to reach us is through our contact page.

Our enquiry form, delivered by Basin (usebasin.com), asks for your name, email address, phone number, and your postcode or address, together with a description of the fire risk problem you're dealing with. You're welcome to add photographs to help explain the situation. Please do not send photographs that show people. If one does, we delete the photograph. Any message you send us afterwards joins the same enquiry record. The content delivery network that serves this site also keeps its own technical logs of each visit, separately from anything you tell us directly.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also use the same information to keep an accurate record of what was said, to help keep this site secure, and, where the law specifically requires it, to meet a legal obligation. There's no contract between you and us when you send an enquiry, so we never rely on one; our bases are legitimate interests and, occasionally, a legal obligation. Nothing you send us is used for marketing, profiling or automated decision-making, and we never sell it. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use.

Handling an enquiry properly, and keeping this site running day to day, means a short list of other organisations play some part. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Because of how this site is hosted, information you send us may be processed somewhere other than the country you're in. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

Here's exactly how long an enquiry stays on file before it's removed. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

Every page here, including the enquiry form, travels over an encrypted connection, so what you type can't easily be intercepted on the way. Once it arrives, access is limited to the people who need to work on your enquiry, both on our side and at the specialist firm.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

This site assumes you're an adult dealing with a fire risk issue on a property you're responsible for. We don't knowingly collect information from anyone under eighteen, and if we find an enquiry has come from someone younger, we'll remove it rather than pass it on.

No cookies are set by this site, and we don't run analytics or advertising trackers of any kind. The typefaces are served through Google Fonts, meaning your browser requests them from Google's servers rather than ours, but no tracking cookie accompanies that request.

We may need to update this notice from time to time, for instance if how we handle enquiries changes. Whatever version is published on this page is the one that currently applies.