Website and enquiry terms

Fire Risk Management We pass your enquiry to one specialist firm covering your area, and that firm contacts you directly. We are not that firm, and we don't carry out any fire risk inspection or work ourselves.

You're free to read this site and print a page for your own personal use. Everything published here, the words, the pictures, the design and the underlying code, belongs to Twickenham Fire or to those who've licensed it to us, and none of it may be copied for publication, framed on another site, scraped, or otherwise misused.

Fire Risk Management Everything on this site is general information about that problem, not a survey, a report, or advice about your particular property. Nothing here should be treated as a substitute for having your property properly inspected.

Filling in and sending the enquiry form costs you nothing, and doing so doesn't create a contract between you and us. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. Any inspection, quotation or work that follows is a matter between you and the specialist, under whatever terms they set out themselves. The specialist may pay us when we pass the enquiry on. You pay us nothing, and you are free to get quotes from anyone else. You remain free to get quotes from anyone else you choose.

From that point on, the specialist firm answers for their own inspection, advice, quotation, work, and any guarantee they offer. If something goes wrong with the work itself, raise it with them first, though we're always glad to hear about it too.

We try to keep this site accurate and available, but we don't promise either. We may change, update or remove any part of it at any time.

We limit what we're responsible for as far as the law lets us, whether that's about something on this website or about passing on your enquiry. That limit doesn't cover death or personal injury caused by our own negligence, dishonesty on our part, or anything else the law simply won't let us exclude. If you are a consumer, nothing in these terms takes away the rights the law gives you, including your rights under the Consumer Rights Act 2015.

Where this site links to another website, that site is run by somebody else entirely, and a link here isn't us recommending it.

We may update these terms as things change, and the version published on this page is the one that applies. Updating them doesn't affect an enquiry you've already sent us.

These terms are governed by the law of the place where we're established, and if you're a consumer, you can also bring a claim in the courts of the country where you live.

If you have a question about these terms, or anything else about how this site works, use our contact page to get in touch. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.