Worker kneeling by a fire door using a tablet while a colleague holds a clipboard near an extinguisher

Who handles fire risk assessments and enquiries

Send a short description of your home and the problem you have noticed. There is no charge for this, and no obligation to book anything until you are ready.

Send an enquiry Read how it works

Who handles fire safety enquiries in Twickenham

Two workers reviewing building plans and documents on a desk with a thermal camera

A local point of contact

Twickenham Fire receives enquiries from people who live in the area and need help with fire safety in their home. You might have spotted a gap under a door, received a letter from your council about shared hallways, or noticed that the smoke alarm in the hallway keeps chirping.

The role here is to take down what you have seen and pass the details to a specialist firm that carries out the work. Those firms employ the assessors who visit your home, inspect the doors, check the walls between flats, and write the reports. They hold the qualifications and insurance for that trade.

Keeping the enquiry side separate means you can describe the problem without needing to know which specific service you require. If you are unsure whether you need a <a href="/fire-safety/fire-risk-assessment-twickenham">fire risk assessment</a> or just someone to look at a single door, say so. The detail goes forward either way.

What the specialist firms do

Separate firms carry out the actual fire safety work. An assessor from one of those firms will walk through your home, note where fire could spread, and check whether the escape routes are clear. They produce written reports that tell you what needs fixing and what is already safe.

Other specialists handle specific parts of the building. A firm that inspects fire doors will check the hinges, seals, gaps and closers on every door that protects a stairwell or corridor. Another firm deals with compartmentation, looking at the hidden spaces above ceilings and inside walls where fire travels between rooms.

Training is also delivered by separate firms. If you rent out rooms and want the people living there to understand what to do when an alarm sounds, a training provider runs those sessions. Each firm works within its own area of the trade, so the person who writes your evacuation plan is not the same person who tests your extinguishers.

Homes covered around Twickenham

Enquiries come from all over the town. Victorian terraces near the river often have shared hallways that were never built with modern fire rules in mind. Converted houses split into flats need clear separation between each dwelling, and landlords frequently ask about <a href="/fire-safety/hmo-fire-risk-assessment-twickenham">HMO fire risk assessments</a> before applying for a licence.

Newer blocks have their own requirements. The regulations changed in 2022, and anyone responsible for a building with multiple flats now has extra duties around information boxes and regular checks of the common doors. Student houses near the university tend to need attention before September, when new tenants arrive and the previous term's wear shows up on the doors.

The surrounding areas fall within the same territory. Homes in Whitton, Teddington and the edges of Richmond send enquiries here too. Wherever the house sits, the process starts the same way: a description of the building and the worry that prompted the search.

What happens after you send an enquiry

Worker kneeling to inspect a fire door with a clipboard and toolbox
  1. 1

    Describe the problem

    You write down what you have noticed in your home and why it concerns you. No technical terms are needed.

  2. 2

    Details go to a specialist

    The enquiry reaches a firm that handles that type of work. They read what you have described and decide who should visit.

  3. 3

    A visit is arranged

    The specialist contacts you directly to agree a time. They come to your home, do the work, and leave you with a report.

Questions about how this works

Do I need to know which service my home needs?

No. Describe what you have noticed and where. The specialist firm that receives the details will know whether your home needs a full assessment, a door inspection, or something else entirely.

Does sending an enquiry cost anything?

No. Writing in is free. You only pay if you agree to a quote from the specialist firm after they have reviewed what you sent.

Will the same person who takes my enquiry visit my home?

No. Twickenham Fire takes the initial enquiry about your home. A separate specialist firm then sends the assessor who visits, carries out the physical work and writes the report. The two roles are kept apart so the person inspecting your home works independently.

Can I get help if my home is outside Twickenham?

Yes. Enquiries are taken from nearby areas including Putney, Ealing and Southall. Send the details and the right firm for that location will receive them.

Tell us what you have noticed at home

Write down the address, what you have seen, and how to reach you. This goes to a specialist firm who will reply with next steps. It does not commit you to booking or paying for anything.

  • No fee to enquire
  • No obligation to book
  • Local firms only

These details are passed to a specialist, as the privacy page describes.

The privacy notice has more on what happens to the information you send, the specialist may pay Twickenhamfire when we pass the enquiry to them, you are charged nothing at all, and one independent fire safety specialist receives your details. You may still gather quotations elsewhere.

Or send an email to hello@twickenhamfire.co.uk